Privacy policy

Statement of Privacy

When you visit, use, or make a purchase from novao.au (referred to as "the Site") or communicate with us in any other way, Novao (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your personal information (collectively, the "Services"). "You" and "your" refer to you as the user of the Services for the purposes of this Privacy Policy, regardless of whether you are a client, a website visitor, or another person whose information we have gathered in accordance with this Privacy Policy.

Kindly carefully read this privacy statement. You consent to the collection, use, and dissemination of your information as specified in this Privacy Policy by using and accessing any of the Services. Please do not use or access any of the Services if you disagree with this Privacy Policy.

Modifications to This Privacy Statement

This Privacy Policy may be updated from time to time for operational, legal, or regulatory purposes, as well as to reflect changes to our practices. We will amend the "Last updated" date, display the updated Privacy Policy on the Site, and take any other actions mandated by the relevant laws.

How We Gather and Utilize Your Personal Data

In order to deliver the Services, we gather and have gathered personal data about you from a number of sources within the last 12 months, as detailed below. Depending on how you engage with us, different information is gathered and used by us.

Apart from the particular purposes mentioned below, we might utilize the data we gather about you to get in touch with you, deliver the services, meet legal requirements, enforce terms of service, and safeguard or defend the services, our rights, and the rights of other users or third parties.

Which Personal Data We Gather

The kinds of personal data we collect about you are determined by your interactions with our site and services. Any information that can be used to identify, relate to, characterize, or be connected to you is what we mean when we refer to "personal information". The categories and particular forms of personal data that we gather are covered in the sections that follow.

Information Directly Obtained from You

Your direct submission of information to us via our services may consist of:

Your name, address, phone number, and email address are your basic contact details.
Details about your order, such as your phone number, email address, billing address, shipping address, and confirmation of payment.
Account details, such as your password, security questions, and username.
Details about your purchases, such as the things you browse, add to your basket, or add to your wishlist.
Information pertaining to customer service, such as the details you decide to submit in correspondence with us, such as messages sent over the Services.

Certain aspects of the Services could necessitate that you give us specific personal information directly. You have the option to withhold this information, but doing so might make it impossible for you to use or access these functions.

Data That We Gather Using Cookies

Additionally, we automatically gather some data ("Usage Data") regarding how you engage with the Services. We may use pixels, cookies, and other comparable technologies to accomplish this ("Cookies"). Usage Data may comprise details about your device, browser, network connection, IP address, and other information pertaining to your interactions with the Services, as well as information about how you access and use our site and account.

Data That We Acquire from Outside Sources

Lastly, third parties may give us with information about you, including vendors and service providers who might gather data on our behalf. Examples of these parties include:

Businesses like Shopify that provide assistance for our website and services.
Our payment processors, who gather payment data (such as bank account, credit or debit card details, billing address) to handle your payment so that we can execute our agreement with you by completing orders and giving you the goods or services you've asked for.
Using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies, we, or third parties we work with, may automatically collect certain information when you visit our site, open or click on emails we send you, or interact with our services or advertisements.

We shall use this Privacy Policy to handle any information we collect from third parties. We disclaim all liability and responsibility for the veracity of any information supplied to us by third parties, as well as for any actions or policies of such parties.

How We Utilize Personal Data

Offering Goods and Services. In order to fulfill our obligations under our contract with you, we use your personal information to provide you with the Services. This includes processing payments, completing orders, notifying you about purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, setting up shipping, assisting with returns and exchanges, and allowing you to leave reviews.
Advertising and marketing. We utilize your personal information for marketing and promotional purposes, which includes showing you product or service adverts and sending marketing, advertising, and promotional messages via email, text message, or postal mail. This can entail utilizing your personal data to better customize our services and the advertisements we display on our site and other websites.
Protection against Fraud and Security. In order to identify, look into, or take appropriate action in relation to potential fraudulent, unlawful, or harmful behavior, we use your personal information. You are in charge of protecting your account credentials if you decide to use the Services and create an account. It is strongly advised that you keep your username, password, and other access information private. Should you suspect that your account has been compromised, please get in touch with us right now.
Interacting with you: We utilize your personal data to enhance our services and give you customer support. In order to stay in business with you, respond to your needs, and give you efficient services, this is in our legitimate interests.

Cookies

We utilize cookies on our site, just like many other websites. See for more details regarding the Cookies we employ in order to power our Shopify store. We employ cookies to perform analytics, better understand user behavior on the Services, and power and enhance our Site and Services (including remembering your actions and preferences) (in our legitimate interests to manage, operate and optimize the Services). In order to better customize the services, goods, and advertisements on our site and other websites, we might also allow service providers and third parties to use Cookies on our site.

By default, the majority of browsers allow cookies; however, you have the ability to use your browser's settings to reject or erase cookies. Please remember that disabling or blocking Cookies may have a negative effect on how you use the Services and may result in erroneous or unavailable operation of some features and general functionality. Furthermore, restricting Cookies does not totally stop us from sharing information with outside parties like our advertising partners.

How We Reveal Personal Data

Under certain conditions and in accordance with this Privacy Policy, we may divulge your personal information to third parties for lawful purposes. These situations could involve:

With suppliers or other outside parties that do tasks for us (such as fulfillment, shipping, cloud storage, payment processing, data analytics, customer assistance, and IT management).
To deliver services and advertise to you in conjunction with business and marketing partners, such as Shopify. The use of your information by these partners will be in compliance with their own privacy statements.
When you ask us to mail you products, utilize social network widgets or logins, or otherwise give us permission to disclose specific information to third parties.
It is in our legal interests to operate a profitable business, whether through our affiliates or elsewhere within our corporate group.
In connection with a business transaction like a merger or bankruptcy; to uphold any applicable terms of service; to comply with any legal requirements (such as answering subpoenas, search warrants, and similar requests); and to safeguard or defend the Services, our rights, and the rights of our users or third parties.

For the objectives outlined above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information," we have revealed the following kinds of personal information and sensitive personal information (denoted by *) concerning users during the last 12 months:

Type of Personal Data

Identifiers, such as certain order and account information and basic contact information
Commercial data, including purchase, order, and customer service details
Use of the Internet or comparable networks, including Usage Data

Types of Recipients

Vendors and other outside parties that carry out services for us (including data analytics providers, fulfillment partners, payment processors, Internet service providers, and customer support partners).
Partners in business and marketing

Sensitive personal information is not used or disclosed by us in order to draw conclusions about you.

Over the course of the previous year, we have "sold" and "shared" (as those terms are defined by applicable law) personal information in order to participate in marketing and advertising campaigns.

Type of Personal Data

Identifiers, such as certain order and account information and basic contact information
Commercial data, including purchase records for goods and services as well as shopping data
Use of the Internet or comparable networks, including Usage Data

Types of Recipients

Partners in business and marketing

Content Created by Users

You might be able to upload user-generated material, such as product reviews, using the Services. Should you decide to post user-generated content in any open section of the Services, anybody will be able to view and access it.

We are unable to guarantee that third parties who obtain information about you will protect it or respect your privacy because we have no control over who will have access to it. We disclaim any liability for the confidentiality or security of any information you give to the public, or for the accuracy, use, or dissemination of any data you may choose to make public. If you post any sensitive or personal information on public pages, we are not responsible for its use by others.

If you have any questions or concerns, please reach out to us at support@novao.us